{"xsrfToken":"d6c0ecf4ca4e4cd28b7240be7b4e8e123e85e62c_lout","branding":{"id":"8","key":"cs","name":"Support Request","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d1074ec6-ed12-4f8d-a114-28accb2a83b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDMxMWJhNi1jM2ZjLTQ5OTUtYWFmMS1jNTEwZGQ4MGJjZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxMDc0ZWM2LWVkMTItNGY4ZC1hMTE0LTI4YWNjYjJhODNiOSI6WyJyZWFkIl19LCJleHAiOjE3NTAxNzExMTQsIm5iZiI6MTc1MDE3MDUxNH0.H6cVZ65gTBXQlpbpPx-lGGtjr-HnxWpD7slEMVjMmas&client=5d311ba6-c3fc-4995-aaf1-c510dd80bce8&mode=fit","logoId":"d1074ec6-ed12-4f8d-a114-28accb2a83b9","isLogoAvailable":true,"helpCenterTitle":"Help is just a click away!","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Help is just a click away!","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#333333","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a71f5eef-6fe7-4cf3-b534-a73b0236527c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDMxMWJhNi1jM2ZjLTQ5OTUtYWFmMS1jNTEwZGQ4MGJjZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3MWY1ZWVmLTZmZTctNGNmMy1iNTM0LWE3M2IwMjM2NTI3YyI6WyJyZWFkIl19LCJleHAiOjE3NTAxNzExMTQsIm5iZiI6MTc1MDE3MDUxNH0.ZNC8lvGRYXyl8uVUh4lx3xFIpMbc45QycVIDs9nj9PY&client=5d311ba6-c3fc-4995-aaf1-c510dd80bce8&height=300&mode=fit","bannerMediaApiFileId":"a71f5eef-6fe7-4cf3-b534-a73b0236527c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"cs","projectId":10009,"serviceDeskId":8,"name":"Support Request","description":"","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"47","name":"Add Group","descriptionHtml":"","callToAction":"Add Group","introHtml":"<p>Submit an add group request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"54","name":"Add Hardware","descriptionHtml":"","callToAction":"Add Hardware","introHtml":"<p>Submit an add hardware request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"51","name":"Add Software","descriptionHtml":"","callToAction":"Add Software","introHtml":"<p>Submit an add software request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"44","name":"Add User","descriptionHtml":"","callToAction":"Add User","introHtml":"<p>Submit an add user request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"58","name":"Billing Request","descriptionHtml":"","callToAction":"Billing Request","introHtml":"<p>Submit a billing request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"48","name":"Change Group","descriptionHtml":"","callToAction":"Change Group","introHtml":"<p>Submit a change group request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"55","name":"Change Hardware","descriptionHtml":"","callToAction":"Change Hardware","introHtml":"<p>Submit a change hardware request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"52","name":"Change Software","descriptionHtml":"","callToAction":"Change Software","introHtml":"<p>Submit a change software request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"45","name":"Change User","descriptionHtml":"","callToAction":"Change User","introHtml":"<p>Submit a change user request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"57","name":"Compliance Request","descriptionHtml":"","callToAction":"Compliance Request","introHtml":"<p>Submit a compliance request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"50","name":"General Support","descriptionHtml":"<p>Please describe your issue, the more details the better.</p>","callToAction":"General Support","introHtml":"<p>Request general support</p>","icon":10705,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[19],"key":""},{"id":"49","name":"Remove Group","descriptionHtml":"","callToAction":"Remove Group","introHtml":"<p>Submit a remove group request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"56","name":"Remove Hardware","descriptionHtml":"","callToAction":"Remove Hardware","introHtml":"<p>Submit a remove hardware request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"53","name":"Remove Software","descriptionHtml":"","callToAction":"Remove Software","introHtml":"<p>Submit a remove software request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[22],"key":""},{"id":"46","name":"Remove User","descriptionHtml":"","callToAction":"Remove User","introHtml":"<p>Submit a remove user request.</p>","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[23],"key":""},{"id":"60","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10705,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[],"key":""},{"id":"36","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"59","name":"System Alert","descriptionHtml":"","callToAction":"System Alert","introHtml":"<p>Submit a system alert.</p>","icon":10521,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General Support"},{"id":23,"name":"User & Firm Administration"},{"id":22,"name":"Hardware & Software Administration"}],"orderMapping":{"20":[57,58],"24":[57,58],"21":[54,55,56],"22":[51,52,53,54,55,56],"12":[44,45,46,47,48,49,51,52,53,54,55,56,57,58],"23":[44,45,46,47,48,49,58,57],"19":[50],"25":[58]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca3f1389-1e7a-3f27-b32f-5fe31910825b","appLinkName":"System Confluence","appLinkUrl":"https://procirrus.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://procirrus.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":8,"kbLinkDomainURLs":["https://procirrus.atlassian.net","https://client.support.procirrus.com"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDMxMWJhNi1jM2ZjLTQ5OTUtYWFmMS1jNTEwZGQ4MGJjZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxNzE3MTQsIm5iZiI6MTc1MDE3MDUxNH0.mq49tAc9nHpOQpnwDJvqnmKz4oXUb_0Kd6eYAJ7IUmw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5d311ba6-c3fc-4995-aaf1-c510dd80bce8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":47,"projectId":10009,"issueType":{"id":"10014","name":"[System] Service request"},"form":{"name":"Add Group","descriptionHtml":"","callToAction":"Add Group","intro":"<p>Submit an add group request.</p>","instructions":"","icon":10704,"iconUrl":"https://client.support.procirrus.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10115","fieldConfigId":"10225","label":"Additional participants","description":"Include additional participant email addresses for this request.","descriptionHtml":"<p>Include additional participant email addresses for this request.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/47","calendarParams":{"firstDay":0,"date":"2025-06-17T07:28:34-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca3f1389-1e7a-3f27-b32f-5fe31910825b","appLinkName":"System Confluence","appLinkUrl":"https://procirrus.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://procirrus.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":8,"kbLinkDomainURLs":["https://procirrus.atlassian.net","https://client.support.procirrus.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDMxMWJhNi1jM2ZjLTQ5OTUtYWFmMS1jNTEwZGQ4MGJjZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxNzE3MTQsIm5iZiI6MTc1MDE3MDUxNH0.mq49tAc9nHpOQpnwDJvqnmKz4oXUb_0Kd6eYAJ7IUmw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5d311ba6-c3fc-4995-aaf1-c510dd80bce8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2025-04-25T16:10:43.255109229Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Add Group Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"c7e71c69-e28d-4997-908d-8fa2a567c9a4"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"6c652477-9d34-416f-9167-51837aae21f8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"200e20fb-39c5-4bca-ab07-eb8cc3a58ad5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fbd089a8-e938-4877-9c3e-141f0f43de3f"}},{"type":"paragraph","attrs":{"localId":"f1f00b4e-c8f1-4caf-83cc-90c8bf8fdc77"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f8fd781a-0966-4c22-9e17-cc1409f170a1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"b620d0ce-6d96-4ded-af8a-a73aee96f31f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"3771217c-f803-40af-a488-61deb3fcd8c2"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"d33595ea-da61-4fc7-8d32-56f86f82b699"},"content":[{"type":"text","text":"Add Additional Groups","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4dfbec0e-5cb1-42a0-b4ce-1e32e3872302"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"4d16ee46-3b35-4911-9904-c9d4cc9b33a2"}},{"type":"paragraph","attrs":{"localId":"97bbfd24-6c0d-4812-ab8e-2e06851400a4"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"1d0e1103-e4f4-449a-bec1-81e53af02460"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"22547cb8-0c04-40f5-8170-0b16f60bdd30"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"07ad2163-22ff-4153-95e4-88aa06121719"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"6dd80007-88af-4ea8-af47-dc60d9599443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"7ff40a3a-efec-4844-afff-254195b57782"}},{"type":"paragraph","attrs":{"localId":"376f62c0-eb8b-4749-be1b-2c01a0dffed9"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"112b7484-cb70-407a-805c-5b3a300d3e8e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b44f97aa-42a3-4745-8f8b-d84937548e75"}}]}],"conditions":{"12":{"t":"sh","i":{"co":{"cIds":{"11":["1"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"7":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Group 2","conditions":["17"]},"2":{"name":"Group 3","conditions":["12","17"]}},"questions":{"8":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":false},"jiraField":"customfield_10091","questionKey":""},"19":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10097","questionKey":""},"4":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":true},"jiraField":"customfield_10099","questionKey":""},"13":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":false},"jiraField":"customfield_10092","questionKey":""},"5":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"10":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":false},"jiraField":"customfield_10100","questionKey":""},"21":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"14":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"20":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10098","questionKey":""},"2":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"18":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10096","questionKey":""},"7":{"type":"cs","label":"More groups to add?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"15":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":false},"jiraField":"customfield_10101","questionKey":""},"11":{"type":"cs","label":"Add another group?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"9":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":false},"jiraField":"customfield_10094","questionKey":""}}},"uuid":"c7e71c69-e28d-4997-908d-8fa2a567c9a4"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-04-25T16:10:43.255109229Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Add Group Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"c7e71c69-e28d-4997-908d-8fa2a567c9a4"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"6c652477-9d34-416f-9167-51837aae21f8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"200e20fb-39c5-4bca-ab07-eb8cc3a58ad5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fbd089a8-e938-4877-9c3e-141f0f43de3f"}},{"type":"paragraph","attrs":{"localId":"f1f00b4e-c8f1-4caf-83cc-90c8bf8fdc77"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f8fd781a-0966-4c22-9e17-cc1409f170a1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"b620d0ce-6d96-4ded-af8a-a73aee96f31f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"3771217c-f803-40af-a488-61deb3fcd8c2"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"d33595ea-da61-4fc7-8d32-56f86f82b699"},"content":[{"type":"text","text":"Add Additional Groups","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"4dfbec0e-5cb1-42a0-b4ce-1e32e3872302"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"4d16ee46-3b35-4911-9904-c9d4cc9b33a2"}},{"type":"paragraph","attrs":{"localId":"97bbfd24-6c0d-4812-ab8e-2e06851400a4"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"1d0e1103-e4f4-449a-bec1-81e53af02460"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"22547cb8-0c04-40f5-8170-0b16f60bdd30"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"07ad2163-22ff-4153-95e4-88aa06121719"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"6dd80007-88af-4ea8-af47-dc60d9599443"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"7ff40a3a-efec-4844-afff-254195b57782"}},{"type":"paragraph","attrs":{"localId":"376f62c0-eb8b-4749-be1b-2c01a0dffed9"},"content":[{"type":"text","text":"*External Contact Groups may be considered a special project dependent on the size and scope of the request.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"112b7484-cb70-407a-805c-5b3a300d3e8e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"b44f97aa-42a3-4745-8f8b-d84937548e75"}}]}],"conditions":{"12":{"t":"sh","i":{"co":{"cIds":{"11":["1"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"7":["1"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Group 2","conditions":["17"]},"2":{"name":"Group 3","conditions":["12","17"]}},"questions":{"8":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":false},"jiraField":"customfield_10091","questionKey":""},"19":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10097","questionKey":""},"4":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":true},"jiraField":"customfield_10099","questionKey":""},"13":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":false},"jiraField":"customfield_10092","questionKey":""},"5":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"10":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":false},"jiraField":"customfield_10100","questionKey":""},"21":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"14":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":false},"jiraField":"customfield_10095","questionKey":""},"20":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10098","questionKey":""},"2":{"type":"tl","label":"New Group Name","description":"Enter the name to be used for the new group.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"18":{"type":"te","label":"Group Email Address","description":"Email Distribution Groups require an email address be entered.","validation":{"rq":false},"jiraField":"customfield_10096","questionKey":""},"7":{"type":"cs","label":"More groups to add?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"15":{"type":"rt","label":"Group Members","description":"Please add the users that should be a member of the new group. Please add each user on a separate line. For External Contacts, add their email address on the same line after their name, separated by a comma. (Ex. Contact 1, contact1@domain.com)","validation":{"rq":false},"jiraField":"customfield_10101","questionKey":""},"11":{"type":"cs","label":"Add another group?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"9":{"type":"cs","label":"Group Type","description":"Please select the type of group to be created. ","validation":{"rq":false},"jiraField":"customfield_10094","questionKey":""}}},"uuid":"c7e71c69-e28d-4997-908d-8fa2a567c9a4"},"linkedJiraFields":["summary","customfield_10091","customfield_10092","customfield_10093","customfield_10094","customfield_10095","customfield_10096","customfield_10097","customfield_10098","customfield_10087","customfield_10099","customfield_10100","customfield_10101"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=8&location=header&xdm_e=https%3A%2F%2Fclient.support.procirrus.com&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyMDdjMDJlYTdmMzE5NWUwYTcxM2Y5OWM0ZTVlYTVjMWJiMTU0NWRjYjEwZGU0MzI2MmUzZjMyZTA0NTU3ZmIyIiwiaXNzIjoiYjY1M2EyZDQtNGFjOC0zYTE0LWJiZGItNTg2MWYzMWU5ZGEwIiwiY29udGV4dCI6e30sImV4cCI6MTc1MDE3MTQxNCwiaWF0IjoxNzUwMTcwNTE0fQ.SrzvGytPIyI7xF8-gw9KSHQvaIQu685Uom2-i2NIMkw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI2NTNhMmQ0LTRhYzgtM2ExNC1iYmRiLTU4NjFmMzFlOWRhMCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Byb2NpcnJ1cy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jbGllbnQuc3VwcG9ydC5wcm9jaXJydXMuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDUyIsImlkIjoiMTAwMDkifX19LCJleHAiOjE3NTAxNzE0MTQsImlhdCI6MTc1MDE3MDUxNH0.ycuWPRb-AeSiJvibm5rQwv0LRVYmjsuV6kUSJWcAPSU\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://procirrus.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://client.support.procirrus.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10009\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10009\\\",\\\"servicedesk.serviceDeskId\\\":\\\"8\\\",\\\"servicedesk.requestTypeId\\\":\\\"47\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://client.support.procirrus.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}